Faq

Frequently Asked Questions

Autoflege is a service provider which helps people to search for car wash, dry-clean and other related services near them and help them book a time slot for these services online (as per their convenience).

We have seen people wait for their turn (at car wash and other cleaning services) and waste lot of time. So to save that time Autoflege was born.

Now people can book their services time slot in advance and eliminate waiting time. They can compare various options of car wash / other services available nearby and can choose the best option as per their understanding. One can rate each service center after using the service. Customer can write a complaint to our customer support if they find any issue during the service.

Support ticket option is available in customer profile/ account. He/ She can create new ticket for any concern (order, service, refund, payment ……).

Customer can login to his account and in his latest order he can check OTP. This is the alternate option we keep for customer, in case SMS does not reach due to bad network.

Customer can postpone his order 12 hours before (one time only) and cancelation is free of cost if it is done 12 hours prior to the booked time. In case the cancelation is done before 12 hours the 95% of the amount will be credited to the customer's account within 7 days and 5% will be debited as cancelation charges.

After service, customer will get vendor rating and feedback form through SMS. Customer can give rating and feedback about vendor, it will help other people to choose vendors in future.

One needs to tell/ show OTP to vendor; your service time will start after entry of the OTP by the vendor in his system.
* Never reveal your OTP to anyone before reaching your service place. Autoflege team will never ask your OTP.

No, there is no provision of adding/removing services after the booking, one needs to generate fresh order only.

Your order will be cancelled automatically and 95% of your paid amount will be credited in your account within 7 working days.

Sorry, it is not.